25. Communication via WhatsApp
25.1. If you have provided your telephone number during registration and have agreed to communicate via WhatsApp, we will also communicate with you using WhatsApp Ireland Limited’s messaging service, 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland. Your name and phone number will be shared with WhatsApp. Below you will find individual information on the offer of and your options with Journeyman. During the individual preparation for the trip abroad, your personal contact can also communicate with you via WhatsApp.
25.2. WhatsApp receives additional personal information (especially metadata of communication) during communication. The data can also be processed in non-EU countries (e.g. the USA). WhatsApp is certified under the Privacy Shield Agreement (https://www.privacyshield.gov/participant?id=a2zt0000000TSnwAAG&status=Active).
25.4. You can revoke the consent at any time without giving reasons, e.g. via WhatsApp, email to firstname.lastname@example.org or by mail. In this case, Journeyman will delete the chat history and contact in the Journeyman WhatsApp account.
26. Jetpack (WordPress Stats)
26.1. Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. DSGVO) we use the plugin Jetpack (here the subfunction “WordPress Stats”), which includes Visitor Visibility Statistics Tool and operated by Automattic, Inc. 132 Hawthorne Street San Francisco, CA 94107, USA. Jetpack uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you.
26.2. Automattic is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt0000000CbqcAAC&status=Active).
27.1. With the following information we inform you about the content of our newsletter as well as the registration, dispatch and statistical evaluation procedures as well as your right of objection. By subscribing to our newsletter, you agree to the receipt and the procedures described.
27.2. Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter “newsletter”) only with the consent of the recipient or a legal permission. Insofar as the contents of a newsletter are concretely described, they are authoritative for the consent of the users. Incidentally, our newsletters contain information about our products, offers, promotions and our company.
27.3. Double opt-in and logging: Registration for our newsletter is done in a so-called double-opt-in procedure. That means that after registration, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that nobody can register with external e-mail addresses. The registration for the newsletter will be logged in order to prove the registration process according to the legal requirements. This includes the storage of the login and the confirmation time, as well as the IP address. Likewise, changes to your data stored with the shipping service provider will be logged.
27.5. Furthermore, the shipping service provider may, according to its own information, transmit these data in pseudonymous form, i.e. without assignment to a user, to optimize or improve their own services use, for example, for the technical optimization of shipping and the presentation of newsletters or for statistical purposes, to determine from which countries the recipients come. However, the shipping service provider does not use the data of our newsletter recipients to write them down or to pass them on to third parties.
27.6. Credentials: To subscribe to the newsletter, it is sufficient to provide your e-mail address. Optionally, we ask you to give a name for personal address in the newsletter.
27.7. Measuring success – The newsletters contain a so-called “web beacon”, i.e. a pixel-sized file that is retrieved from the shipping service provider’s server when the newsletter is opened. This call will initially collect technical information, such as information about the browser and your system, as well as your IP address and time of retrieval. This information is used to improve the technical performance of services based on their specifications or audience and their reading habits, based on their locations (which can be determined using the IP address) or access times. Statistical surveys also include determining if the newsletters will be opened, when they will be opened, and which links will be clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our endeavor nor that of the shipping service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
27.8. Germany: The sending of the newsletter and the measurement of success are based on the consent of the recipients acc. Art. 6 para. 1 lit. a, Art. 7 DSGVO in connection with § 7 Abs. 2 Nr. 3 UWG or on the basis of the legal permission according to Art. § 7 Abs. 3 UWG.
27.9. Austria: The dispatch of the newsletter and the success measurement are made on the basis of a consent of the recipients acc. Art. 6 para. 1 lit. a, Art. 7 DSGVO i.V.m. § 107 Abs. 2 TKG or on the basis of the legal permission acc. Section 107 (2) and the like 3 TKG.
27.10. The logging of the registration process is based on our legitimate interests in accordance with. Art. 6 para. 1 lit. f DSGVO and serves as proof of consent to the receipt of the newsletter.
27.11. Termination / Revocation – You may terminate the receipt of our newsletter at any time, i.e. revoke your consent. A link to cancel the newsletter can be found at the end of each newsletter. If the users have only subscribed to the newsletter and terminated this registration, their personal data will be deleted.
28. Invoicing and payment (for business customers)
28.1. When creating the invoice and payment, the billing details of the business customer for processing and payment of the bills are acc. Art. 6 para. 1 lit. b) DSGVO processed.
28.2. The information provided by business customers can be stored and processed on the invoice itself, on billing systems and systems for payment.
28.3. We use the billing system “smallinvoice” of the supplier Laurens Systems GmbH, Sihiquai 125, 8005 Zurich, Switzerland, on the basis of our legitimate interests (efficient and fast invoicing). For this purpose, we have entered into a contract with Laurens Systems with so-called standard contractual clauses, in which Laurens Systems commits itself to processing the data only in accordance with our instructions and compliance with the EU data protection standard. Switzerland is considered a safe third country within the meaning of § 4b BDSG.
28.4. We use the system for payment “Payrexx” from the provider Payrexx AG, Burgstraße 18, 3600 Thun, Switzerland, on the basis of our legitimate interests (simple and quick payment of the bill for the customers). For this purpose, we have entered into a contract with Payrexx with so-called standard contractual clauses, in which Payrexx commits itself to processing the data only in accordance with our instructions and compliance with the EU data protection standard. Switzerland is considered a safe third country within the meaning of § 4b BDSG. Journeyman does not have access to credit card numbers used in the payment process.
28.5. We delete the requests, if they are no longer required. We check the necessity every two years; Inquiries from customers who have a customer account, we store permanently and refer to the deletion on the details of the customer account. In the case of legal archiving obligations, the deletion takes place after its expiration (end of commercial law (6 years) and tax law (10 years) retention obligation).
29.1. On the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. DSGVO) we use the marketing and remarketing services of Taboola Inc., Oneustonsq, 40 Melton Street, 13th Floor, London, NW1 2FD OR 28 West 23rd St. 5th fl., New York, NY 10010 (hereinafter “Taboola”). Taboola may collect data automatically for advertising and market research purposes. This information may also be used to display ads to only those users who have also shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products, the determined by the visited websites. We are also able to track the conversion of the respective campaign.
30.1. On the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. DSGVO) we use the marketing and remarketing services of Outbrain UK Ltd., 5 New Bridge Street, London, EC4V 6JA, Großbritannien (“Outbrain”). Outbrain may collect data automatically for advertising and market research purposes. This information may also be used to display ads to only those users who have also shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products, the determined by the visited websites. We are also able to track the conversion of the respective campaign.
31. Integration of services and content of third parties
31.1. Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. DSGVO), we make use of content or services offered by third-party providers in order to provide their content and services, such as include videos or fonts (collectively referred to as “content”). This always presupposes that the third-party providers of this content perceive the IP address of the users, since they could not send the content to their browser without the IP address. The IP address is therefore required for the presentation of this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. Third parties may also use so-called pixel tags (invisible graphics, also referred to as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may include, but is not limited to, technical information about the browser and operating system, referring web sites, visit time, and other information regarding the use of our online offer.
31.2. The following presentation provides an overview of third-party providers as well as their contents, as well as links to their data protection statements, which contain further information on the processing of data and, for already mentioned here, contradictory possibilities (so-called opt-out):
– If our customers use the payment services of third parties (for example, PayPal or Sofortüberweisung), the terms and conditions and the privacy notices of the respective third-party providers, which are retrievable within the respective websites, or transactional applications apply.
– External fonts from Google, LLC., https://www.google.com/fonts („Google Fonts“). The integration of Google fonts is done by a server call on Google (usually in the US). Data protection: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated.
– Maps provided by the third-party Google Maps service, Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Data protection: https://www.google.com/policies/privacy/, Opt-Out: https://www.google.com/settings/ads/.
– Videos from the platform “YouTube” by the third party Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Data protection: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated.
– Our online offer includes features of the Google+ service. These features are offered through third-party Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. If you’re logged in to your Google+ account, you can link the contents of our pages to your Google+ profile by clicking the Google+ button. This allows Google to associate your visit to our pages with your user account. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Google+. Data protection: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated.
– Web analytics and optimization using the Hotjar service, third-party Hotjar Ltd, Level 2, St Julian’s Business Center, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe. With Hotjar movements on the websites where Hotjar is used can be traced (so-called heat maps). For example, you can see how far users are scrolling and which buttons users click how often. Furthermore, technical data such as selected language, system, screen resolution and browser type are recorded. Here, at least temporarily during the visit to our website, profiles of users can be created. Furthermore, using Hotjar it is also possible to obtain feedback directly from the users of the website. In this way, we gain valuable information to make our websites faster and more customer-friendly. Data protection: https://www.hotjar.com/privacy. Opt-Out: https://www.hotjar.com/opt-out.